If you’re reading this post on your Android smartphone or you have one or you know someone who owns an Android phone and you or they have Microsoft Teams application installed on the said Android smartphone, pause this post right away and head to the Google Play Store and get the app updated.
The reason for that is due to a bug that’s leading to ailed 911 calls on devices that run Android 10 OS or later.
The issue is said to have been fixed according to the former XDA Editor-in-chief Mishaal Rahman.
The bug was first discovered by a Reddit user named KitchenPicture5849 who made it known that while having the Microsoft Teams app installed on his device (even though he’s not signed in to his account), the app would prevent emergency calls from going through.
Each time a call is placed, the device often outputs an error after stating that a call was active and then rings once – there is never any proper connection initiated, and call logs would in fact show nothing.
After a little bit of research here and there, Rahman and Kuba Wojciechowski found the cause of the problem.
While all Android calling apps will try to create a PhoneAccount class instance in the operating system, Teams was creating instances every time a user started the app “cold” — that increased the chances of a sorting problem that stopped calls from going through.
Google also spoke to the Reddit user and made it known that both the company and Microsoft were working on providing a fix.
The search giant is also delivering an Android update by Jan. 4th which is expected to address its side of the problem while Microsoft will work on theirs as well.
One quick fix is to either reinstall Teams but first, clear the app cache by heading to settings > Apps > Teams > clear cache – even though uninstalling the app also does this.
Also, the error isn’t global as Google made it known that only a handy number of devices had the issues – hence the reason why I asked you to head to the Play Store now and get the Microsoft Teams app updated.