The iOS 13 isn’t perfect yet at least people need to adapt to it afterall. People aren’t feeling the upgrade for different reasons such as Bugs and new design experience. The trash icon in the Native Mail app is now being placed at the same location where the Reply button used to be situated.
So for those who’ve spent the past 7 years clicking on Reply button and then suddenly the button is swapped out for the Trash icon, it’s somewhat difficult for people to migrate to.
If you take a step back and considering this logically, it would be extremely easy to not have any sympathy for those people. After all, the new delete function is clearly marked with a trash icon and those users are still opting to tap it. So, it’s there own fault, right?
One thing to note about humans is habit forming which is formed based on a repetitive action. As mentioned earlier, the fact that most iPhone users were used to the location of their Reply button which is then suddenly swapped out for Trash icon mean people need to change their behaviors again while interacting with the eMail application.
Habitual behavior and the psychology behind it is nothing new, so it’s very easy to call this an absolutely terrible design decision on Apple’s part. More and more users are likely to find this frustrating as they upgrade to iOS 13 and they will very likely use social media as a means of sounding off and letting Apple know that they aren’t exactly happy with this decision.
WHY did @Apple think it was a good idea to put the trash icon in the mail app where the reply button was in the old iOS? I have been deleting all my important emails.— Jenna Rosenstein (@JennaRosenstein) October 1, 2019
Thank you @Apple for putting the trash icon exactly where the reply button used to be in iOS 13 Mail. Wow that’s silly.— Stretch Armstrong (@StretchArmy) October 10, 2019
If Apple gets this, we hope they can swap this back to what it used to be or at least make it super better. The fact that people need to start thinking whenever they’re using the native eMail application of the iPhone’s iOS 13 might not be a great user experience.