The Samsung Galaxy Fold which was supposed to change the mobile industry forever isn’t yet perfect according to a recent news circulating the cyberspace lately. While the device won’t go on sales in the US until the 26th of April 2019, there are of course some journalists who already have testing units with them which are been reported to be having screen issues already.
Mark Gurman, a Bloomberg journalist made the announcement via a Tweet on Wedbessday, 17th of April that his Galaxy Fold Review unit was “completely broken and unusable” just after two days with the device.
In his furtherance, Gurman made us realise that the problem might be because he removed a layer of film on the display of the device prompting the conclusion that the film was a protective layer on the display of the device which when removed will disrupt the functionality of the device completely.
“The phone comes with this protective layer/film. Samsung says you are not supposed to remove it,” he tweeted. “I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem.”
Another public figure who made us realise his own experience was Marques Brownlee, a YouTuber who also tweeted a warning against removing the protective film on the Galaxy Fold screen.
“PSA: There’s a layer that appears to be a screen protector on the Galaxy Fold’s display. It’s NOT a screen protector. Do NOT remove it,” he wrote, along with an image showing how he’d tried to take off the layer. “I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement.”
Samsung later on said that the device was made with a special protective layer which is meant to cover the plastic flex display “It’s not a creen protector, do not attempt to remove it” says the company.
While we haven’t yet gotten our own review unit here at Brumpost, other big tech media companies have like CNET, which claims to have been reviewing it’s own unit since Monday hasn’t experienced any issue with the device so far because they didn’t remove the protective layer of the device.
Going on sales for a whooping $1,980, the device has two screens: a 4.6 inch display right at the back of the device which when flipped around and opened to the interior is a dual co-joined screen which when opened extends to become a 7.3 inch display.
The Verge’s Dieter Bohn also reported that the screen on his Galaxy Fold review unit broke after two days of normal use. A small bulge reportedly developed near the crease of the Galaxy Fold, eventually breaking the screen.
Samsung didn’t immediately respond to a request for comment, but told Reuters in a statement that it’ll “thoroughly inspect these units … to determine the cause of the matter.” It also told the outlet that the Fold’s release schedule remained unchanged, despite the malfunction reports. We hope the non-tech users can be well enlightened so that this issue doesn’t become a serious meltdown for Samsung Galaxy Fold in the future especially when it goes live on sales.